Terms & Conditions


Perhaps your Computer Runs Slow, you are in need of Online Virus Removal or your computer simply isn’t working properly. A Slow Computer or a computer that doesn’t work properly is a hassle. Computer Repairs is our business. Let us take the hassle out of your life by allowing us to fix your problem computer. Please read the information below for our Terms and Conditions.


TERMS & CONDITIONS
Important Information • Please Read Carefully

SUPPORTED PRODUCTS
RemoteRepair.net provides online repair service on most any brand desktop or laptop running Microsoft Windows XP and Vista operating systems.

We do not charge your credit card until you are completely satisfied.

If we don't fix your original problem you don't pay. We guarantee our work. New viruses and/or spyware will covered and will be removed as needed. If we find a virus that has corrupted your operating system, we will recommend you reinstall windows and we will send you a disc. This diagnostic is part of our services.

PROBLEMS NOT COVERED UNDER WARRANTY
Computer limited warranties do not cover some third party software-related problems. Nor does the warranty cover problems related to, or caused by, the installation of any hardware item(s) after the date of our original repair. Problems related to accident or service performed by anyone other than an authorized Oakhurst Computers or RemoteRepair.net technician. We may uninstall certain applications that are known to cause system problems before we begin troubleshooting. We are not responsible for any lost data although we will make every effort to safeguard your data. Hard drives can die anytime.

When cleaning your computer’s files for better performance, some data will be erased like cookies, history, start-up commands and other temporary files, but we will never purposely erase your important programs, bookmarks, favorites, email records, letters, photos, videos and any other user-created files.

Hardware problems can be diagnosed but usually cannot be repaired online. After we have determined exactly what hardware needs to be replaced or repaired, we will recommend you have that done by a local repair shop. You may still owe the diagnostic and other repair charges.

Computer training, teaching and emotional support is very limited and may be charged extra.

TURNAROUND TIME
First come, first served. We make every effort to work on your computer immediately on weekdays. Our hours are 10AM-6PM Monday through Friday, Pacific time. However, due to periods of increased workload it may take longer to contact you. We often work after hours.


Additional Terms:

When you send your order, you are acknowledging that you have read and understand, and agree to the computer repair terms and conditions agreements on this page. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, we will notify you of same and you may take or send the hardware to a repair station of your choice or to us, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be fully determined without actually testing the hardware. Unless otherwise agreed, we are not liable for and you agree to hold us harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software, hardware or data residing or recorded in your computer, whether incurred during the course of our services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize us to transfer the information and accept such terms on your behalf in performing the service. Warranty. In servicing your computer, we warrant that service will be performed in a professional and timely manner. All services are warranted for a period of 30 days or more at our discretion. There is no warranty for removal of viruses, spyware, adware or malware if your actions are the cause of the repeated problem. You may be charged again for that service. THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY US. WE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF WE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

Limitation of Liability:

IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, WE HAVE NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. OUR ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO OUR ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY US FOR SUCH SERVICE. WE HAVE NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. WE EXPRESSLY HAVE NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST US IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID US FOR THE SERVICE.

Data Protection:

You agree and understand that it is your (the customer's) responsibility to maintain copies of all important data on your computer. This agreement shall be construed under the laws of the State of California. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Madera County, California. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of California. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

Our support is available after you sign up online. Again, we do not charge your credit card until you are completely satisfied. Money Back Guarantee is valid for 30 days after we provide our services. Support is limited to one computer only per plan. Working broadband internet connection is required. Dialup is not fast enough.

Thank you!


Remote Repair.net
a division of Oakhurst Computers

40034 Hwy. 49 Suite A11, Oakhurst, CA 93644
Toll Free (888) 681-2077
or 559-683-GIGS (683-4447)

Copyright © 2009. RemoteRepair.net. All rights reserved.
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