Oakhurst Computers

Home

Get Started HERE!

Terms & Conditions

About Us

TERMS & CONDITIONS
Important Information • Please Read Carefully

SUPPORTED PRODUCTS
RemoteRepair.net provides online repair service on most any brand desktop or laptop purchased in the last 8 years for Microsoft Windows XP and Vista systems only. We do not charge your credit card until you are completely satisfied.

If we don't fix your original problem you don't pay. We guarantee our work. New viruses and/or spyware will covered and will be removed as needed. If we find a virus that has corrupted your operating system, we will recommend you reinstall windows and we will send you a disc. This diagnostic is part of our services.

SOFTWARE AND HARDWARE PROBLEMS NOT COVERED UNDER WARRANTY
Computer limited warranties do not cover some third party software-related problems of any type or nature. Nor does the warranty cover problems related to, or caused by, the installation of any hardware item(s) after the date of our original repair. Problems related to accident or service performed by anyone other than an authorized Oakhurst Computers or RemoteRepair.net technician. We may ask you to uninstall certain applications that are known to cause system problems before they begin troubleshooting. We are not responsible for any lost data. Hard drives can die anytime.

When cleaning your computer’s files for better performance, some data will be erased like cookies, history, start-up commands and other temporary files, but we will make every effort to never erase your important programs, bookmarks, favorites, email records, letters, photos, videos and any other user-created files.

Hardware problems can be diagnosed but usually not repaired online. After we have determined exactly what hardware needs to be replaced or repiared, we will recommend you have that done by a local repair shop. You may still owe the diagnostic charges.

TURNAROUND TIME
First come, first served. We make every effort to work on your computer immediately on weekdays. Our hours are 10AM-6PM Monday through Friday, Pacific time. However, due to periods of increased workload it may take longer to contact you. We often work after hours.

Additional Terms:
Support is available only after you sign up online. Money Back Guarantee is valid for 30 days after we provide a resolution. Support is limited to one computer only. Working broadband internet connection is required. Dialup option is not fast enough.